WhatsApp Business for Mauritian SMEs: Turn Chats into Sales
Set up WhatsApp Business as a Mauritian SME — catalog, quick replies, and workflows that turn chats into sales.
WhatsApp is where Mauritian sales actually happen. WhatsApp Business (free) upgrades your regular WhatsApp with catalogs, quick replies, labels and business info — turning a messy inbox into a real sales system.
Setup basics
- Install WhatsApp Business (separate from personal WhatsApp).
- Complete your business profile — name, address, hours, website, BRN in the description.
- Turn on the greeting message and away message.
- Set up quick replies for your top 10 FAQs.
Build a catalog
Add products or services with photos, price, and description. Customers can browse without you replying. Link the catalog from your Insta bio, GBP, and SME Hub listing.
Labels for pipeline
Use labels like New enquiry, Quote sent, Paid, Follow-up. This turns WhatsApp into a lightweight CRM.
Automations
- Greeting message with hours and catalog link.
- Away message with expected reply time.
- Consider WhatsApp Business API once you exceed ~100 conversations a day (via a Meta partner).
Etiquette that keeps you off the block list
- Never message people who didn't opt in.
- Reply within 2 hours during business hours.
- Use one broadcast list for announcements, not group chats.
Frequently asked questions
Is WhatsApp Business free in Mauritius?
Yes, the app is free. Only the API tier (for large volume) has costs.
Can I use my personal number?
You can, but a dedicated business number is cleaner and separates work from personal life.
Can I take payments in WhatsApp?
Not natively in Mauritius, but you can share MCB Juice, MyT Money and payment links inside a chat.
Ready to be found by Mauritian buyers, suppliers and other SMEs? List your business free on SME Hub Mauritius →
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Frequently asked questions
Is WhatsApp Business free in Mauritius?
Yes, the app is free. Only the API tier (for large volume) has costs.
Can I use my personal number?
You can, but a dedicated business number is cleaner and separates work from personal life.
Can I take payments in WhatsApp?
Not natively in Mauritius, but you can share MCB Juice, MyT Money and payment links inside a chat.
Get found by Mauritian buyers & SMEs
Listing on SME Hub Mauritius is free. Add photos, contact details, and let customers discover you across every district.